Privacy Policy
UK GDPR & Healthcare Compliant
Effective Date: 1st February 2026
This Privacy Policy explains how Home Physio & Rehab Ltd. ("we", "us", "our") collects, uses, and protects your personal data when you use our services.
1. Who We Are
Home Physio & Rehab Ltd.
Registered Address: 38, Cole's Crescent, Harrow, London, HA2 0TP, UK
Email: info@homephysioandrehab.uk
Phone: +44 7846 346246
We are the data controller for the purposes of UK data protection law.
2. What Data We Collect
We collect the following personal data:
- Full name
- Gender
- Age
- Email address
- Phone number
- Home address
- Service requested
- Medical information and condition details
Important: Medical information is classified as special category data under UK GDPR and receives additional protection.
3. Lawful Basis for Processing
We process your data under:
Article 6 (UK GDPR):
- • Legitimate interests (to provide healthcare services)
- • Contract (to deliver booked services)
Article 9 (Special Category Data):
- • Explicit consent
- • Provision of healthcare services
4. How We Use Your Data
We use your data to:
- Arrange and deliver physiotherapy services
- Assign appropriate therapists
- Communicate regarding appointments
- Maintain clinical records
- Improve service quality
5. Who We Share Your Data With
Your data is shared with:
- Assigned physiotherapists (self-employed contractors)
- Secure service providers:
- • Website hosting (GoDaddy)
- • Infrastructure (Vercel)
- • Database (Supabase)
- • Email service (Resend)
All third parties are required to handle your data securely and in compliance with UK data protection law.
6. Therapist Data Access
Physiotherapists only access data necessary to:
- Identify you
- Attend your home visit
- Understand your condition
- Provide treatment
Each therapist only accesses their own assigned patients.
7. Data Storage & Security
We implement appropriate technical and organisational measures to protect your data.
Your data is securely stored using modern cloud infrastructure with encryption in transit and at rest.
8. Data Retention
We retain your data only as long as necessary:
Clinical records
Up to 7 years (standard healthcare practice)
General enquiries
Up to 12 months
9. Your Rights
Under UK GDPR, you have the right to:
To exercise your rights, contact: info@homephysioandrehab.uk
10. Consent
By submitting your information through our website or booking forms, you explicitly consent to the processing of your health data for the purposes outlined in this policy.
11. Complaints
If you are unhappy with how your data is handled, you have the right to complain to the Information Commissioner's Office (ICO):
Information Commissioner's Office
Website: ico.org.uk
Home Physio & Rehab Ltd.
Medical Disclaimer: The information provided on this website is for general informational purposes only and does not constitute medical advice. All assessments and treatments are carried out by qualified physiotherapists based on individual circumstances. If you are experiencing a medical emergency, please contact NHS 111 or emergency services immediately.