Legal & Patient Information
The policies that explain how we work with you, how we look after your information, and the rights you keep. All documents are version 3.0, effective 1 February 2026.
Terms & Conditions
These Terms explain how our home physiotherapy and rehabilitation services are requested, booked, delivered, paid for and cancelled, and the rights you keep as a patient and consumer.
Cancellation Policy
This policy explains our ordinary appointment cancellation arrangements. It is separate from, and never overrides, any statutory cancellation right you may have as a consumer.
Privacy Notice
How we use and protect personal information.
Cookie Policy
This page lists the cookies and local storage our website actually uses, what each one is for, and how to change your choices at any time.
Clinician Identification & Verification Policy
You should always be able to check who is visiting your home, that we sent them, and that their professional status can be verified. This page explains how.
Safeguarding Statement
Our commitment to protecting the dignity, safety and wellbeing of every patient we visit, and what happens if a clinician has a safeguarding concern.
Consent, Capacity & Representatives
Consent to treatment is yours to give, question or withdraw. This page explains how we approach consent and capacity, and what family members and carers can and cannot decide.
Complaints Policy
If something has gone wrong, we want to know. This page explains how to complain, how we handle complaints and where else you can turn.
Accessibility Statement
We want everyone to be able to use our website and book our services. This statement explains the standard we aim for and how to ask for help or an adjustment.
Medical Disclaimer
Information on this website is educational. It does not replace an individual assessment, and it is not an emergency service.
HOME PHYSIO AND REHAB LTD
trading as Home Physio & Rehab
Company No. 17000378 · Registered in England and Wales
Registered Office: 38 Coles Crescent, Harrow, Middlesex, United Kingdom, HA2 0TP