Cookie Policy
This page lists the cookies and local storage our website actually uses, what each one is for, and how to change your choices at any time.
- Version
- 3.0
- Effective
- 1 February 2026
- Last reviewed
- 1 September 2026
HOME PHYSIO AND REHAB LTD trading as Home Physio & Rehab · Company No. 17000378
What cookies and local storage are
Cookies are small text files placed on your device by a website. "Local storage" is a similar browser feature that stores small pieces of information for a website. We use both only for the purposes listed below.
Strictly necessary
These are required for the website to work and are not used for tracking. They do not require your consent, but we still keep them to a minimum.
| cookie-consent (local storage) | Stores your cookie choices so we do not ask again and so optional scripts stay off unless you allow them. Duration: Until you clear it. |
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| hpr_session_id, hpr_booking_funnel_v1 (local storage) | Keeps your place in the booking form if you leave and return, so you do not have to re-enter details. Duration: Until you clear it. |
| param_session_id (local storage) | Keeps the assistant chat conversation continuous during your visit. Duration: Until you clear it. |
| sb-*-auth-token | Secure sign-in session for the staff, clinician and admin portals only. Not set for public visitors. Duration: Session / up to 1 year. |
| sidebar_state | Remembers whether the portal side menu is open (portal users only). Duration: 7 days. |
Analytics / statistics (optional)
These help us understand how the website is used so we can improve it. They are off by default and are loaded only if you choose "Accept" or switch on analytics in Manage Preferences.
| _ga, _ga_* | Google Analytics 4 (loaded via Google Tag Manager) — anonymous statistics about how the website is used, such as pages visited. Loaded only after you accept analytics cookies. Duration: Up to 2 years. |
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| _clck, _clsk | Microsoft Clarity session analytics — only if enabled by us and only after you accept analytics cookies. Duration: Up to 1 year. |
Accepting analytics cookies is not the same as agreeing to marketing. Analytics consent does not opt you in to marketing emails or advertising cookies.
Marketing / advertising (optional)
Marketing cookies are used to show relevant advertising. They are off by default and only run with your consent.
| Google advertising tags (via Google Tag Manager) | We do not currently run advertising cookies by default. Google Consent Mode is set to 'denied' for ad storage, ad user data and ad personalisation unless you accept marketing cookies. If advertising tags are added to our tag container in future, they will only fire with marketing consent. Duration: Varies. |
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Changing your choices
You can change or withdraw your cookie choices at any time using the Cookie settings link in the website footer, which reopens the preferences panel. You can also delete cookies and local storage through your browser settings.
Rejecting optional cookies never blocks essential functions. You can request and book appointments, contact us and read all information on this website with only strictly necessary cookies.
More information
For how we use personal information more generally, see our Privacy Notice. For independent guidance about cookies, see the Information Commissioner's Office at ico.org.uk.